AFTER LAST MONTH’S DISPATCH FIASCO OVER THE SHOOTING OF AN ALBUQUERQUE TEEN … CHANGES COULD BE MADE TO HOW DISPATCHERS AT THE ALBUQUERQUE FIRE DEPARTMENT HANDLE 911 CALLS. FIRE CHIEF DAVID DOWNEY TELLS KOB-TV HE WAS STUNNED THAT DISPATCHER MATT SANCHEZ HUNG UP ON THE FEMALE THAT MADE THE CALL AFTER 17 YEAR OLD JAYDON CHAVEZ-SILVER WAS SHOT WHEN A DRIVE-BY SHOOTING BULLET CAME THROUGH THE WALL OF THE HOUSE WHERE HE WAS ATTENDING A PARTY.
DOWNEY SAYS IT’S ABOUT UNDERSTANDING THE HUMAN ELEMENT OF THE CALLER.
DISPATCHER SANCHEZ HAS RESIGNED AND NOW HE COULD LOSE HIS EMS PROVIDER CERTIFICATION AS THE STATE LICENSING BOARD COULD REVIEW IT.
